Trial access
New self-serve workspaces may receive a trial period. Trial access can be limited, extended, or ended if abuse, security risk, duplicate accounts, or unsupported use is detected.
Billing
Refund and Cancellation Policy
Last updated: 2026-06-21
This policy describes trial, paid subscription, cancellation, refund, export, and offboarding expectations for production customers.
These public terms are implementation-ready product copy for launch preparation. Final legal approval, company details, jurisdiction choices, and support contacts must be confirmed by the owner before public paid launch.
Subscription billing
Paid subscriptions are managed through hosted billing pages. The platform should not collect raw card details inside the software. Subscription status is updated through signed billing webhooks and provider-safe records.
Cancellation
Customers may cancel future renewal through the hosted billing portal or a reviewed support request. Cancellation does not automatically erase business records, invoices, files, or logs.
Refunds
Refunds are reviewed case by case. Approved refunds may consider billing errors, duplicate charges, service availability, trial terms, abuse, and whether the customer used paid production features.
Export and offboarding
Before deletion or offboarding, customers may request exports and administrative review. Data removal remains a controlled operator workflow so accounting, legal, billing, backup, and retention duties can be checked.